Your Live Agent Engagement Cloud Software is offered free of charge for use by business websites and is more than just chat. You can push links to your website visitors, share files, learn the source where they came from to your website, their country, city, their landing page on your website etc. You can also engage with them when they initiate a chat conversation with you and answer most of their queries using our canned responses template designed for every business vertical. On completion of the engagement, you can also classify each engagement as Pre-sales, Post-sales, General-info Tasks or Others and allocate these tasks to concerned personnel by email from our Admin. Dashboard for immediate action and more....
Handling multiple visitors of your Website simultaneously by your Live Agent with Each session being independant of the other is advantageous to Your Live Agent and as well as to your website visitors.
Proven cloud server which has been field tested for over 1 lakh chats is advantages and proven to support thousands of concurrent multiple chat sessions and thousands of visitors without any degradation in response time.
No special plug-ins, Java Applets, DLL's or ActiveX Controls needed to be installed by your users is advantages and directly works on all your website visitors browsers.
Online Registration is simple and easy and advantages to get an Admin Dashboard for creating Your Live Agents and for viewing/downloading Pre/Post-sales & Gen-info Tasks & Visitor Statistics.
Advantages with NO issue with HTTP Tunneling to work through firewalls and proxy servers.
Advantages with NO issue with Page refreshes allowing you to work smarter and efficiently.
Advanatages in interaction between client & server only when relevant information is transferred, providing for superior performance.
Advantages in changing the color of chat window that can easily match corporate design of your site.
Advantage in not asking personal details without answering their queries. Automated greetings only appear. Your Live Agent can first answer their initial queries, make your website visitor comfortable to share their email and contact details.
Advantages of viewing visitor's IP address, host name, country, browser type, pages visited, referrer address, and other information helps in defining marketing/support strategy.
Advantages in viewing both interactive and and non-interactive visitors.
Advantages in viewing status and presence of your website visitor.
Advantages in receiving both sound and visual alert when a new visitor starts interacting on your website.
Advantages in display of typing indicator helps in waiting to ask/answer both visitor and Your Live Agent's end.
Advantages in having Industry specific canned responses for almost all queries that may be asked by your website visitor.
Advantages in pushing URL links, sharing files as instant answers to your website visitor queries.
Advantages for your Website Visitors as well as Your Live Agents with Agent Rating feature embedded on Chat Window.
Advantage in classifying your interacted visitors as Pre-sales, Post-sales, Gen-Info Tasks and Others for easy allocation.
Advantages in knowing who your visitors are and from which Country and City to give more focus on business/support.
Advantages in availability of History of all Interactive & Non-Interactive visitors for search.
Advantages in utilising Our Live Agents on-behalf of Your Live Agents for providing Online Engagement Services for your Website visitors.