Your Live Agent Engagement Cloud Software is offered free of charge for use by business websites and is more than just chat. You can push links to your website visitors, share files, learn the source where they came from to your website, their country, city, their landing page on your website etc. You can also engage with them when they initiate a chat conversation with you and answer most of their queries using our canned responses template designed for every business vertical. On completion of the engagement, you can also classify each engagement as Pre-sales, Post-sales, General-info Tasks or Others and allocate these tasks to concerned personnel by email from our Admin. Dashboard for immediate action and more....
Quick Response to your Website Visitors' Queries.
Many thousands of parallel chat sessions from multiple websites.
Directly works on any browser for your Website Visitors.
Just Register with us and start interacting with your website visitors with our cloud based visitor engagement application.
No problems with firewall or proxy servers.
No issue of reloading of web pages during your engagement with your website visitors.
No problems with slow internet connectivity to engage with your website visitors.
Change the color, size and position of our Chat window on your website to suit your website design.
Your website visitor will be more comfortable to provide their name, email id and contact number when you make them first by answering their queries.
You can define your sales and support strategy based on the visitor statistics we provide on Admin dashboard.
View both your Interactive visitors and those who do not interact with you too.
Your Live Agent can view if your visitor is still online or offline.
Your Live Agent can become alert when there is a sound and visual display flickering when your new website visitor starts interaction
Your Live Agent will know when your visitor is typing giving time for completion and similarly your Website Visitor.
Canned Responses from Industry specific templates helps in quick filling of your answers and as well as quick answering to your website visitors.
Readily available URL links and files can be immediately shared by Your Live Agent from Canned Responses to your Website Visitors, when required.
Your Website visitor can rate Your Live Agent using the star symbols already available in the chat window of your website they can see. With this quality of service of Your Live Agent can be known and improved upon.
Easy allocation of Pre-sales, Post-sales and Gen-info Tasks to the concerned personnel for action when it is already classified by Your Live Agent.
Can plan for business expansion or service expansion based on visitor statistics how many visitors/enquiries/complaints from a specific City/Country.
Can search for a specific interactive visitor or specific Pre-sales, Post-sales and Gen.-info tasks allocated to your personnel monthwise, specific period in a month.
You can choose to utilise Our Live Agent's services and provide 24x7x365 days support to your website visitors to obtain more sales leads and customer satisfaction.